Terms & Conditions
These terms and conditions apply to painting, decorating and paint spraying services provided by One Stop Services. By accepting a quotation, instructing us to begin work or using our services, you agree to the terms set out below.
We have written these terms to be as clear and straightforward as possible. If you have any questions before work begins, please contact us.
Quotations and Scope of Work
Our quotation will describe the work we have agreed to carry out. Unless stated otherwise, a fixed-price quotation includes the labour and materials specifically listed or reasonably required for the agreed work.
Any work outside the agreed quotation may be treated as additional work and may result in an additional charge. Where reasonably possible, this will be discussed with the customer before the extra work is carried out.
Changes to the Agreed Work
If the customer requests changes to colours, finishes, materials, preparation work or the scope of the job after the quotation has been accepted, this may affect the price and completion timescale.
Additional work will be charged separately unless we agree otherwise in writing.
Access to the Property and Work Areas
The customer is responsible for providing reasonable and safe access to the areas where work is to be carried out.
Where specialist access equipment is required, such as scaffolding, towers, lifting equipment or other access systems, this will be discussed before work begins where the requirement is known in advance.
Unless specifically included in our quotation, the cost of specialist access equipment may be charged separately.
Parking and Site Access
The customer must tell us in advance about any known parking restrictions, permits, loading restrictions or access difficulties that may affect our vehicles, equipment or ability to carry out the work.
Where avoidable delays or additional costs arise because suitable access was not available as agreed, we may charge reasonable costs directly resulting from the delay.
Customer Responsibilities Before Work Begins
Unless agreed otherwise, the customer should ensure that the work area is reasonably clear and accessible before our arrival.
Fragile, valuable or personal items should be removed from the work area where reasonably possible. The customer should also tell us about any known defects, leaks, damp, unstable surfaces, hidden services or other issues that could affect the work.
Existing Paint and Surface Conditions
The quality and durability of a new paint finish can be affected by the condition of the existing surface beneath it. This may include old paint, previous coatings, fillers, plaster, timber, metal, uPVC, masonry or other substrates.
We cannot guarantee the performance of an existing coating or surface that is already loose, peeling, cracking, contaminated, damp, unstable or otherwise defective unless suitable remedial work has been agreed and carried out.
If we discover previously hidden defects after work begins, we will explain the issue where reasonably possible. Additional preparation or repair work may require a separate charge.
Masking Tape and Protective Materials
Painting and paint spraying may require the use of masking tape, protective films, paper and other masking materials.
We will take reasonable care when applying and removing these materials. However, masking tape can occasionally lift or damage weak, poorly bonded, recently applied or already defective paint and coatings.
Where damage results from a pre-existing weak or unstable coating rather than a failure to use reasonable care and skill, any additional repair work may be chargeable.
Silicone, Sealants, Rubber Seals and Gaskets
Paint and sprayed coatings may not bond reliably to silicone, flexible sealants, rubber seals, gaskets and similar materials. These surfaces may be more likely to peel, crack or reject a coating.
We therefore cannot guarantee coating adhesion to silicone, flexible sealants, rubber seals or gaskets where the underlying material is unsuitable for long-term paint adhesion.
In some situations, we may recommend replacing or renewing silicone or sealant after painting has been completed. Please ask us for advice before work begins if you are unsure.
Colour Selection
The final choice of colour is the customer's responsibility unless otherwise agreed in writing.
We are happy to provide general guidance, but colours can look different depending on lighting, surrounding colours, screen settings, surface texture and the type of paint or coating used.
Online colour examples should be treated as a guide only. We strongly recommend checking the chosen colour using a physical colour card, swatch book or suitable sample before work begins.
Once a colour has been approved and applied, changing it may result in additional labour and material charges.
Gloss and Sheen Levels
The customer is responsible for approving the required finish and sheen level before work begins. We can provide guidance where needed.
Terms such as matt, satin, semi-gloss and gloss can vary between paint and coating manufacturers. As a general guide, finishes may fall within ranges such as:
- Matt: approximately 0% to 3% sheen
- Satin: approximately 15% to 30% sheen
- Semi-gloss: approximately 40% to 60% sheen
- Full gloss: approximately 90% sheen
These figures are approximate and the manufacturer's specification for the chosen product will take priority.
Lower-sheen finishes can be more difficult to clean in high-use areas. Kitchens, cupboards, doors and other frequently touched surfaces may benefit from a more durable finish or an additional compatible protective coating.
Matt and Low-Sheen Finishes
Matt and low-sheen finishes may show marks, grease, staining or repeated cleaning more readily than higher-sheen finishes.
Where a customer chooses a low-sheen finish after being advised of these characteristics, staining or marking caused by normal use is not considered a defect in our workmanship.
Where suitable, a compatible protective lacquer or coating may be available as an additional service. Please ask about this before work begins.
Paint and Materials Supplied by the Customer
Where the customer supplies their own paint, coating or other materials, we cannot guarantee the quality, compatibility, colour accuracy, coverage or long-term performance of those products.
We will take reasonable care when using customer-supplied materials, but any product failure caused by the material itself is outside our workmanship guarantee.
Materials Supplied by One Stop Services
Materials supplied by us for the agreed work will be selected as appropriate for the quoted service unless a specific product has been agreed.
Unused and separately identifiable materials supplied by One Stop Services remain our property until they have been paid for in full, to the extent permitted by law.
Five-Year Workmanship Guarantee
Unless otherwise stated in writing, we provide a five-year guarantee on qualifying painting and paint spraying work carried out by One Stop Services on residential and commercial properties.
The guarantee covers peeling or cracking of paintwork applied by us where this results from a failure of our covered workmanship.
The guarantee does not cover:
- Normal wear and tear
- Scratches, chips or impact damage
- Misuse, neglect or accidental damage
- Damage caused by harsh chemicals or unsuitable cleaning products
- Failure of old or pre-existing coatings beneath our work
- Movement, cracking or failure of the underlying surface or substrate
- Damp, water ingress, leaks or condensation
- Damage caused by third parties or later building work
- Coating failure on unsuitable silicone, flexible sealants, rubber seals or gaskets
- Failure caused by defective or unsuitable customer-supplied materials
Nothing in this guarantee affects any statutory rights that may apply.
Care and Cleaning of Painted Surfaces
Painted and sprayed surfaces should be cared for appropriately for the product and finish used.
Unless the paint manufacturer recommends otherwise, surfaces should generally be cleaned gently using a soft damp cloth. Abrasive pads, strong chemicals, solvents and unsuitable cleaning products may damage the finish and are not covered by our guarantee.
Newly painted surfaces should also be allowed to cure before heavy cleaning or repeated contact.
Completion and Customer Inspection
At the end of the work, we may ask the customer to inspect the completed job and sign a satisfaction or completion sheet.
Customers should raise any visible concerns as soon as reasonably possible so that we have an opportunity to inspect and, where appropriate, resolve them.
Signing a completion or satisfaction sheet confirms the customer's view of the visible work at that time. It does not remove any statutory rights or prevent a customer from raising a genuine issue that could not reasonably have been identified during the inspection.
Payment Terms
Unless otherwise agreed in writing:
- Residential work is payable on completion.
- Commercial and industrial invoices are payable within 14 days of the invoice date.
Any different payment schedule, deposit arrangement or staged payment terms shown on an accepted quotation, invoice or written agreement will apply to that work.
Payment must be made by the due date shown on the relevant invoice or agreement.
Late Commercial Payments
This section applies only where the relevant legal requirements for a qualifying commercial debt are met. It does not apply to consumer customers simply because an invoice becomes overdue.
For qualifying business-to-business commercial debts, we reserve the right to claim statutory interest on overdue amounts at 8% per annum above the Bank of England base rate, calculated in accordance with applicable late-payment legislation.
Where legally available, we may also claim the applicable fixed compensation sum for recovering a late commercial payment:
- £40 for a qualifying debt up to £999.99
- £70 for a qualifying debt from £1,000 to £9,999.99
- £100 for a qualifying debt of £10,000 or more
Where permitted by law, we may also seek reasonable additional recovery costs that exceed the applicable fixed compensation sum.
Suspension of Work for Non-Payment
Where an agreed payment becomes overdue, we may suspend or pause ongoing work where it is reasonable and lawful to do so.
We will not be responsible for delays directly caused by a reasonable suspension for non-payment. Work may resume after outstanding sums are settled or another written arrangement is agreed.
Complaints and Concerns
If you believe there is a problem with our work, please contact us as soon as reasonably possible so that we can investigate.
For visible issues, we ask customers to notify us promptly and, where possible, within 48 hours of becoming aware of the concern. This helps us inspect the issue while the circumstances are still clear.
A request to contact us promptly does not remove or reduce any statutory rights or any rights that cannot lawfully be excluded.
Complaints can be sent to: [email protected] .
Please provide your name, property address, a description of the issue and, where helpful, photographs. We may need reasonable access to inspect the work before deciding what action is appropriate.
Opportunity to Inspect and Resolve Problems
Where a concern relates to work carried out by One Stop Services, the customer should provide us with a reasonable opportunity to inspect the issue and, where appropriate, put matters right.
Customers should avoid arranging unnecessary third-party remedial work before giving us a reasonable opportunity to inspect, except where urgent action is reasonably required to prevent further damage or address a safety issue.
Health and Safety
We take reasonable steps to carry out our work safely and in accordance with applicable health and safety requirements.
Relevant health and safety documents may be made available on request where appropriate. For commercial projects, risk assessments and method statements can be supplied where required and agreed as part of the project arrangements.
Customers and other contractors must not interfere with safety equipment, barriers, masking, access equipment or controlled work areas.
Insurance
One Stop Services maintains relevant business insurance for its operations. Evidence of applicable insurance cover can be made available on reasonable request.
Customer Information and Data Protection
We may collect and use customer information such as names, addresses, telephone numbers, email addresses, quotation details, job information and payment records where reasonably necessary to provide our services, administer bookings, communicate with customers and meet legal or business obligations.
Personal information will be handled in accordance with applicable data protection requirements. We do not sell customer personal information.
Information may be shared where reasonably necessary to provide our services, process payments, use professional service providers, comply with legal obligations or protect legitimate legal rights.
Our Responsibility
We will carry out our services with reasonable care and skill.
Nothing in these terms is intended to exclude or restrict liability where doing so would be unlawful. Nothing in these terms removes any statutory rights that apply to a consumer.
We are not responsible for loss or damage caused by matters outside our reasonable control, pre-existing defects, inaccurate information supplied by the customer or the failure of surfaces, materials or systems that were not supplied or created by us, except where responsibility cannot lawfully be excluded.
Updates to These Terms
We may update these terms and conditions from time to time. The version that applies to a particular job will normally be the version in effect when the relevant quotation or work is agreed, unless a later change is expressly agreed or required by law.
Questions About These Terms
If you have any questions about these terms and conditions before booking work, please contact us.